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Lifeplus Europe Limited – Cookie Policy

We are Lifeplus Europe Ltd. Lifeplus Europe is the data controller and a data processor. Our nominated representative for data protection and the purposes of the General Data Protection Regulation (EU/2016/679) is Sam Arnold. Our registered office is Lifeplus House, Little End Road, Eaton Socon, St. Neots, Cambridgeshire, PE19 8JH, England. We may be reached at T +44 1480 224610; F +44 1480 224611; email to info.eu@lifeplus.com.

Lifeplus is committed to protecting your personal information and data while you are visiting our website to ensure that you can fully enjoy your visit. However, in order to operate our website we collect personal data as well as use cookies to give you the best possible browsing experience. The personal information and data we collect will vary depending on what you use our website for, but may include your name and email address, and your IP address. The collection of this information and data will either be temporary or permanent (until deleted) depending on what it is used for; likewise, our lawful basis for collecting and retaining this data may vary, but will either be contractual (for example, where you have an online Lifeplus account) or because of a legitimate interest (for example, to improve our service).

In case you should be unhappy that our website is storing cookies on your electronic devices, you have the opportunity to either block some or all of the cookies or even delete the cookies from your device which have already been set. Further information on how to do this is provided below.

Please read the following Cookie Policy carefully before you start using our website. We also recommend that you check the Cookie Policy each time you visit this site in case something has changed since your last visit.

I. But, what is a Cookie?

A cookie is a small file, typically of letters and numbers, which a website transmits to the cookie file on the hard drive of the electronic device of the user when the user accesses certain websites. Cookies allow a website to recognise a user’s device and therefore to remember who you are. However, cookies cannot read any personal information on your electronic device; they simply unlock the electronic device memory and allow a website to recognise you when you revisit a website.

There are two different durability types of cookies; so-called “Session” or “Persistent” cookies which enable your device to either remember information for the duration of your visit on the website (session cookies) or for repeat visits (persistent cookies). Session cookies get deleted from your device once you leave the website. Persistent cookies remain in a subfolder on your browser; a further visit on the website which originally placed the cookies on your electronic device will activate the cookie(s) again. Persistent cookies remain on your electronic device for a specific time. The exact duration of these cookies is variable, and may be viewed in the cookie’s file stored in a subfolder of your browser. Lifeplus does not store any cookie for longer than is necessary.

Cookies are also distinguished into three different necessity levels. Firstly, so-called “Strictly Necessary Cookies”, which are strictly necessary to enable you to move about the site or to provide certain features you have requested. This type of cookie cannot be disabled. Secondly, there are so-called “Functionality Cookies” used, which are cookies that enhance the functionality of a website by storing your preferences. For example, these cookies allow us to remember your language preferences or your user name on the Lifeplus website. Thirdly, there are so-called “Performance Cookies”, which help to improve the performance of the website, providing a better user experience. These cookies do not collect information which could identify you. All information these cookies gather is anonymous and is only used to improve how our website works.

Furthermore, cookies are also differentiated into ‘First Party Cookies’ and ‘Third Party Cookies’. Whether a cookie is a first party or a third party cookie refers to the website or domain which places the cookie. First party cookies are placed by the website the user actually visits and third party cookies are cookies which are set by a domain other than the one visited by the user, hence the name third party cookies.

If you want to know more about cookies please have a look at the following link: http://www.aboutcookies.org.uk/.

II. How does Lifeplus use cookies?

We place cookies on your device to improve your browsing experience on our website. The following list tells which cookies we currently use:

Cookie Name Purpose
Lifeplus.com PHPSESSID The PHPSESSID cookie is native to PHP and enables websites to store serialised state data. On the Action website it is used to establish a user session and to pass state data via a temporary cookie, which is commonly referred to as a session cookie. As the PHPSESSID cookie has no timed expiry, it disappears when the client is closed.
Lifeplus.com SecGUID The SecGUID cookie is a persistent cookie added by Lifeplus.com to store additional security context during the login process to the secured portion of the website. This cookie utilizes a unique ID that aids in the customer identification and simplifies the customer’s login process. If the cookie is deleted, the customer will be required to provide additional security context in order to gain access to the secured pages of the website.
Lifeplus.com ASAP The ASAP cookie is a session cookie used to save ASAP order information. The ASAP cookie is deleted once the user reaches the order confirmation page, or leaves the ASAP system.
Lifeplus.com cookieNotice The cookieNotice cookie is used to track whether a visitor has dismissed the cookie notice.
Lifeplus.com wpCategory wpCategory contains the currently-selected category on pages that contain categorized links to Lifeplus website content.
Google Analytics We use Google Analytics on our website. The cookies placed by Google Analytics are used to collect information about how our visitors use our site. This gives us a chance to improve our website for you. The Google Analytics cookies collect information in an anonymous form. You can prevent the transmission of the data created by Google Analytics to Google and the processing of this data by downloading and installing a browser plug-in from the following link: http://tools.google.com/dlpage/gaoptout?hl+en
_ga Used to distinguish users, but does not collect personal information.
_gid Used to distinguish users, but does not collect personal information.
_gat Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_.
localStorage Lifeplus.com uses localStorage to temporarily store customers’ selections in ASAP Online as they move from the initial order page to the review page so that they are able to return to the previous page via their browsers’ back button.

III. Links to other websites on our website

As you may notice, we also have a few third party links on our website such as the YouTube or Facebook buttons, which contain the potential of placing cookies on your electronic device when clicking on them. Please note that our Cookie Policy does not cover the links within our website linking to other websites of third parties. Therefore, we strongly encourage you to read the privacy statements and policies on the other websites you visit through links on our website.

Lifeplus provides links to other Internet sites only for the convenience of World Wide Web users. Lifeplus is not responsible for the availability or content of these external sites, nor does Lifeplus endorse, warrant or guarantee the products, services or information described or offered at these other Internet sites.

Our privacy and cookie policy applies only to our website, and not external websites that we link to, who will have their own privacy and cookie policies. We are not responsible for these external websites, their privacy and cookie policies or practices. In addition, if you linked to our website from an external site, we cannot be responsible for the privacy and cookie polices of the website owners, and recommend that you check the policies of any external site.

1. Search engine

We also use a search engine on our website which was designed to be as powerful and easy to use as a popular search engine like Google or Yahoo. To make the search tool available we use a piece of hardware, a so-called search “appliance” which is a Lifeplus custom engine which is plugged into our server and continuously indexes the content on our website. Every search request is handled by the search tool appliance and the information is not forwarded to any third party.

IV. What can I do to control cookies?

You have the possibility to change your browser settings so that you are able to accept or decline the placing of cookies or delete cookies which have been set on your hard drive. Most of the web browsers allow its users control of most of the cookies through an amendment of the browser settings. If you would like to find out more about how you can change browser settings, how to view and manage cookies that have already been set on your device or delete cookies, please have a look on: http://www.aboutcookies.org.uk/.

V. Changes to our Cookie Policy

We regularly review our Cookie Policy to ensure that it is up-to-date. This Cookie Policy was last updated in April 2018.

VI. How to contact us in case of any questions

Please address requests and questions about our Cookie Policy or Privacy Notice to our Legal and Data Advisor at Lifeplus Europe Ltd, Lifeplus House, Little End Road, St. Neots, Cambridgeshire, PE19 8JH, England or email us at privacy@lifeplus.com.

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